Right of Withdrawal
As a consumer within the meaning of §13 BGB, you are entitled to a right of withdrawal, about which we inform you below. “Consumer” in this sense (and within the meaning of this contract) is a natural person who purchases goods for purposes that are not attributable to their commercial or self-employed professional activity.
However, such a right of withdrawal does not exist if the goods have been manufactured according to your specifications or are clearly tailored to your personal needs.
Instructions on Withdrawal
You may withdraw from your contractual declaration within 14 (fourteen) days without giving reasons, either in text form (e.g. letter, fax, e-mail) or – if the goods are handed over to you before expiry of the period – by returning the goods. The withdrawal period begins after receipt of these instructions in text form, but not before receipt of the goods by the recipient (in the case of recurring delivery of similar goods, not before receipt of the first partial delivery) and also not before fulfilment of our information obligations pursuant to Article 246 §2 in conjunction with §1(1) and (2) EGBGB as well as our obligations pursuant to §312g(1) sentence 1 BGB in conjunction with Article 246 §3 EGBGB. To comply with the withdrawal period, it is sufficient to send the withdrawal or the goods in good time. The withdrawal must be addressed to:
Handelskontor Ostrhauderfehn GmbH
Gewerbestraße Süd 4
D-26842 Ostrhauderfehn
Germany
Telephone: +49(0)4952 808 2000
E-mail: info@handelskontor-ostrhauderfehn.de
Consequences of Withdrawal
In the event of a valid withdrawal, the services received by both parties must be returned and any benefits (e.g. interest) surrendered. If you are unable to return the received goods or benefits (e.g. usage advantages) in whole or in part, or only in a deteriorated condition, you must provide compensation. You are only obliged to provide compensation for deterioration of the goods if the deterioration is due to handling beyond testing the properties and functionality, as would be possible and customary in a retail shop. Goods suitable for parcel shipment must be returned at our risk. You must bear the regular costs of return if the delivered goods correspond to the ordered goods and if the price of the returned item does not exceed EUR 40, or if, in the case of a higher price, you have not yet provided consideration or a contractually agreed partial payment at the time of withdrawal. Otherwise, return is free of charge for you. Goods not suitable for parcel shipment will be collected from you. Obligations to refund payments must be fulfilled within 30 (thirty) days. The period begins for you with the dispatch of your withdrawal declaration or the goods, and for us upon receipt.